The University of Arizona Cancer Center: Embracing Low-Income Families

Intervention Area: Southern Arizona

The University of Arizona Cancer Center (UACC) has a long-established supportive care program. Engaging in evidence-based psychosocial and supportive care has provided a number of benefits for patients and informal caregivers. The expansion of the Un Abrazo Para la Familia intervention provides additional support to underserved populations, especially monolingual Spanish-speaking individuals.

TUCSON, AZ – Despite advances, patients with cancer still face significant barriers to receiving comprehensive treatment. When it comes to mental health and depression stemming from their cancer diagnosis, lack of adequate screening or detection of symptoms means they often lack access to effective, evidence-based psychological care. Underserved cancer patients particularly (including Hispanic/Latino, low income, rural, and elderly patients) frequently report higher rates of depression and family stress, but they are among the least likely to be able to be referred to specialized services. Patients often identify specific barriers to receiving patient-centered cancer care, including language, geography (travel times to their medical provider), limited cultural competency of their providers, and cost.

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Communication Skills Training at Johns Hopkins Medicine: Empowering Cancer Patients and Caregivers

Intervention Area: Johns Hopkins Clinical Research Network (JHCRN)

BALTIMORE – A multi-disciplinary team from Johns Hopkins Medicine has developed an innovative communications training program designed to encourage active participation in managing cancer-related care. Unlike existing training models, which focus almost exclusively on patients or physicians, this intervention combines the use of technology and long standing research on medical communication to reach all real world participants in a medical conversation. The program involves patients, their caregivers, and physicians, following the notion that all participants in a conversation have the potential to influence its focus and content, and caregivers often have an active role in managing a loved one’s cancer care.

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Massachusetts General Hospital Cancer Center: Patient Navigation as the Cornerstone of Cancer Care

Intervention Area: Northeastern Massachusetts

BOSTON – Most cancer diagnoses begin with a primary care physician (PCP), with PCPs remaining involved throughout the continuum of cancer care. According to a recent study, more than 50% of PCPs had a role in shaping treatment preferences for individual patients. After receiving an initial diagnosis from primary care, patients are usually transferred to oncology for further testing and treatment. If this transition is not properly coordinated, it is possible for vital information to be overlooked, or for patients to miss crucial treatment stages. This is especially true for underserved and vulnerable patient populations, who face significant socio-economic barriers to getting the care they need. The Massachusetts General Hospital Cancer Center’s intervention aims to improve care for newly diagnosed patients on multiple fronts: the TopCare registry can help detect patients in need of additional support, and Patient Navigators are empowered to step in and act as a conduit between primary care and oncology services.

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Northwestern University Feinberg School of Medicine: The Right Care at the Right Time.

Intervention Area: Chicagoland Area

CHICAGO – As cancer treatments evolve and grow in complexity, it can be very difficult for cancer patients to receive continuous, high-quality care: while the majority of cancer treatment journeys begin with primary care physicians, patients typically move between a wide variety of facilities and specialties throughout the course of their care. They may receive surgery at one hospital, get transferred to a different facility for chemotherapy, and then go back to primary care physicians for information on survivorship care. With each transfer, there is a potential for miscommunication, resulting in care delays and frustration for patients and their families. This fragmentation is especially dangerous for minority and underserved populations, who are more likely to be diagnosed with cancer at later stages (cancers are likely to be more aggressive), have financial challenges, lower levels of social support, poor nutrition, and low physical activity levels.

Northwestern University Feinberg School of Medicine developed the 4R model to provide patients with a clear project plan of their treatment, regardless of how many facilities may be involved in their care or their stage of treatment. 4R care plans include information on cancer care, managing their care alongside other chronic illnesses independent of their cancer diagnosis (comorbidities), preventive care, supportive services, and lifestyle choices. The goal of this intervention is to optimize the coordination, flow, consistency, quality and satisfaction of care and communication among the care team, patients, and caregivers (family members, etc.). With the care plan serving as an “anchor”, patients will be more likely to make use of support services necessary and appropriate for optimal health, regardless of location of care, patient income, race/ethnicity, or other factors.

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The Georgia Cancer Center for Excellence at Grady Health System: Treating People, Not Numbers

Intervention Area: Atlanta Metro Area

ATLANTA – The health care system is complex and often very fragmented. Navigating these increasingly advanced structures requires an expert guide. Patient navigators make sure that patients are getting all the care they need, when they need it most. They assist in setting up appointments, making sure patients have all documentation needed to move forward; they follow patients throughout treatment and assist in creating a survivorship care plan; they provide crucial psychological support through the most distressing phases of cancer treatment. The work of patient navigators is especially vital for underserved and vulnerable populations, who often lack a formal support system and may be overwhelmed by the highly technical nature of modern health care facilities.

The Georgia Cancer Center for Excellence (GCCE) has offered a patient navigator program since 2003, designed exclusively for breast cancer patients and facilitated by lay navigators who are breast cancer survivors themselves. GCCE also has a robust partnership with the American Cancer Society (ACS), which provides a dedicated, full-time patient resource navigator and a part-time client navigator to work with patients across all cancer sites. Thanks to support from the Merck foundation, GCCE has since been able to expand their navigator program, developing a protocol to match newly diagnosed patients with a nurse navigator. Patients are connected to a navigator as soon as they receive test results that indicate a suspicious or positive result. The nurse navigation program focuses on areas with the highest number of patients, lung/thoracic and breast/gynecology, however navigation services are available to all cancer patients.

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